Terms & Conditions
CBT Terms and Conditions
At any point throughout the CBT course the instructor may stop training and ask the student to return another day. This may be due to a number of reasons. If this is the case the instructor will explain why he/she has chosen to do so and be available to give a full debrief and answer any questions. If you have opted for the Guaranteed Pass option, this means you will not be charged for the first time you return.
If you are required to return for more than one session you will be charged for each subsequent return after the first comeback. This fee and amount will be at the instructors discretion. If you have not taken up the Guaranteed Pass option you will be charged the full CBT price (£120) to comeback and finish the CBT.
If you are required to comeback to finish your CBT during peak season (March-November), this will be conducted on a week day (Monday - Friday). Occasionally, weekend slots may become free. These will be available at our discretion. You will not be allowed to return within 7 days, unless specified by your instructor, to do so. CBT Comeback sessions must also be booked in within 3 months of your initial CBT date.
We require 48 hours notice if you wish to reschedule your CBT. Failure to give us the required notice period may result in you losing your payment.
If you are booked in for training and you do not show up, or you are late for the course, we reserve the right to charge you the full daily rate.
If you attend the CBT course and at any point during the course you remove yourself from it, for any reason, the course will not be repeated, you will not receive a refund, and you be required to pay the full amount again for a new CBT course.
Occasionally, as a gesture of good will, and if we are in a position to do so, we will offer to give customers lifts to training centres. Collections will be from our head office in Selly Oak, Birmingham. If for any reason the person designated to collect the student cannot make the collection on the morning, we will do everything we can to try to contact the student to inform them of the situation so that they can make their own arrangements to get to the training centre. If the person designated to collect the student fails to do so within 15 minutes from the time agrees, the student is to assume that the collection cannot go ahead and are to make their own way to the designated training centre for their motorcycle training. The company, or person designated to collect the student can in no way be held liable should the collection not go ahead. If the student is unable to make their own way to the training centre for their motorcycle training then they will be offered a full refund on what they have paid.
Direct Access Terms and Conditions
If you need to cancel or reschedule a Direct Access Course, we require a minimum of 4 weeks notice. Failure to provide us with this notice period may result in you losing your payment. If your tests are cancelled by the DVSA due to unforeseen circumstances, we will still require you to attend your training course. In this instance, we will do our best to find you a cancellation test at short notice.
Whilst we will always endeavor to conduct your training at your local training centre, on occasion we may need to conduct your training at one of our other training centres.
If the weather conditions are adverse, and your motorcycle instructor deems it to be unsafe to ride - they may take the decision not to continue with your training until the weather conditions improve. This decision will only be taken if the instructor feels that the students safety may be in jeopardy. It is at the instructors discretion, to decide whether any missed training due to poor weather, or reasons out of their control, will be conducted at a later date.
Training days will last approximately 6 hours, including breaks. Start / Finish times may vary, and if any training is missed it will usually be added on at some point during the course. If you have any questions regarding your schedule, please don't hesitate to contact our office on 0121 472 6336.
Riders operate as a Motorcycle Agency on behalf of each of the different training sites. All course payments and deposits are non-refundable. Should a dispute arise over training or payments, the matter should be discussed with the franchised bike instructor, rather than with Riders. Riders cannot be held reponsible for any disputes that arise regarding training or course payments.
As with all lessons, all prepayments are non refundable for intensive courses. We are basing the requirements of what course is appropriate on the information supplied by the pupil. The instructor reserves the right not to take the pupil to test if the pupil does not reach a satisfactory standard as deemed by the instructor. If you do not reach the required standard on the CBT part of the course, your DAS training may take place on a smaller bike. This will be conducted at the discretion of the DAS instructor.
Should you be unlucky enough to fail either your Module 1 or Module 2 test with us, you will have the option to book another test with us.
You can choose from the following options:
- Meet directly at test centre - £60 (& test fee)
- Half day of tuition - £85 (& test fee)
- Full day of tuition - £165 (& test fee)
We do not store credit card details nor do we share customer details with any 3rd parties.
Payment Flow and Delivery Policy
Training courses can be booked up to 8 weeks in advance. A small deposit of £50 (per day of training) is required at the point of booking, the remaining balance can be paid upon arrival for the course.